CIHE is here to support you throughout your studies. If you need help with a student support, administrative or IT matter, you can submit a request through Ask CIHE. Ask CIHE allows you to submit an enquiry, provide relevant information or documents, and keep track of your request.

How do I submit a request?

1. Go to Ask CIHE Visit Ask CIHE.
2. Sign in with Microsoft Sign in using your CIHE student email address and password. Do not use a personal email address or another sign-in option.
3. Select the relevant support category Choose the category that best matches your enquiry. This helps direct your request to the appropriate CIHE team.
4. Tell us how we can help Provide the relevant details and attach any supporting documents or screenshots that may help us understand and resolve your enquiry.
5. Submit your request Once submitted, your request will be directed to the appropriate team for review and response.

What should I use Ask CIHE for?

Use Ask CIHE for enquiries relating to student administration, student support and IT assistance. For questions about unit content, classes, learning activities or assessments, contact your lecturer or relevant academic staff member. If you are unsure who to contact, submit your enquiry through Ask CIHE and we will direct it to the appropriate team.

Can’t access your CIHE account?

If you cannot access your CIHE student email or are unable to sign in to Ask CIHE, contact IT Support at itsupport@cihe.edu.au for assistance.

Remember: Always use your CIHE student email address when accessing Ask CIHE.